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Returns & Exchanges

DAMAGED + INCORRECT ITEMS

We want you to love your Urbanpaws purchase! Our products go through rigorous testing and we stand behind the quality of every item we sell. We want you to be happy with your purchase, so if something does not meet your expectations, please reach out to us with your feedback so we can make it right.

Please e-mail us at orders@urbanpaws.co.za and provide us with detailed information on your return so we can ensure we improve our service to you. In the case that you have merely changed your mind, products will need to be returned in a saleable condition in order for us to refund you. 

Refunds are issued to the original form of payment and are processed within 15 business days of receipt of returned merchandise. You will be refunded the purchase amount and any applicable sales tax, but shipping charges are non-refundable. Please note we do not charge for collection of unwanted or damaged goods.

For detailed Terms and Conditions on returns and exchanges please click the link to our Terms and Conditions page to learn more. Please make sure you read the information carefully to ensure you understand our policies.

EXCLUSIONS

We reserve the right to exclude sale items from our regular returns policy. We reserve the right to modify our returns policy at any time