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20% OFF ALL BEDS! WHILE STOCKS LAST

FAQ's

SHIPPING INFORMATION

Urbanpaws partners with a fantastic courier company to ensure your order is delivered as swiftly as possible. Our lead time for delivery in major cities (Cape Town, Johannesburg and Durban) is between 2 - 3 working days from order. For outlying areas you can expect your delivery within 3 - 5 working days from order.

We charge a flat shipping rate of R75 for all orders valued up to R500, and R100 for all orders valued R500 to R1200 nationwide. If your order is over R1200 we will ship to you free of charge! Please note we only ship within South Africa currently.

If you need assitance to amend your order or delivery day and time, please contact us at orders@urbanpaws.co.za or use our live chat option on our website (between 08:30 and 17:30) and we will do our best to assist you.

 

WHERE ARE YOUR PRODUCTS MADE?

We are passionate about sourcing and manufacturing our products in South Africa and where possible every effort is made to ensure just that. However we don't want to limit ourselves in terms of choice and there are many incredible quality products that we source globally that are manufactured in other countries. No product is sourced without meeting our strict quality and ethical standards.
 

CAN I RETURN MY ORDER?

Not exactly what you were looking for? No problem. You can log a return by e-mailing us at orders@urbanpaws.co.za within 30 days of receipt and as long as the order is received un-used and un-damaged we will refund you in full. If any of your products arrive damaged in anyway, e-mail us at orders@urbanpaws.co.za detailing the quality issue and we will either refund you or exchange the damaged item per your preffered choice.

For detailed Terms and Conditions on returns and exchanges please click the link to our Terms and Conditions page to learn more. Please make sure you read the information carefully to ensure you understand our policies.

 

I RECEIVED AN INCORRECT ORDER!

Oh no! We are so sorry. Please contact us at orders@urbanpaws.co.za provide us withe your invoice number and we will deliver your missing products free of charge and collect the items you did not order.  Alternatively contact us via our live chat portal between 08:30 and 17:30 and let us resolve your order as quickly as possible

 

WHAT SIZE SHOULD I BUY?

Take a look at our Size Guide for help choosing the perfect bed for your pet. Every product page has a size guide tab to understand sizing at a glance.  When in doubt, get in touch with us by emailing info@urbanpaws.co.za

 

DO YOU HAVE ANY SALES COMING UP?

Subscribe to our newsletter and you will be kept up to date on all our upcoming sales. You can also follow us on Facebook and Instagram to hear about the latest promos and product launches.

Alternatively keep on visiting us as all our promos will be listed on our homepage. Happy Shopping!

DO YOU ACCEPT CUSTOM SIZE ORDERS?

Pop us an e-mail at info@urbanpaws.co.za and lets see how we can assist you

 

ARE YOUR BEDS CHEW-PROOF?

We designed our beds using durable fabrics, and even hid the zipper so your dog wouldn't be tempted to chew it. However fabric and zippers are no match for enthusiastic chewers. If your pet is a chewer, we recommend to keep them away from their beds when you are out or during play time. When you furbaby is particularly excited you can also try to redirect their attention to an appropriate chew toy we hope something they deem tastier than fabric. The more you encourage playtime with appropriate toys the less likely you are to have to name and shame your baby on social-media.

 

MY PET HAD AN ALLERGIC REACTION

Please take your furbaby to your local vet immediately if you find that any of our products has caused an allergic reaction. Whilst we endeavour to sell only natural and safe products for your pets, just like humans, pets have allergies, some that you may not even be aware of.

Urbanpaws cannot be held liable for any injury or illness relating to use or consumption of our product, please make sure you read our terms and conditions fully for more information.