Urbanpaws partners with a fantastic courier company to ensure your order is delivered as swiftly as possible. Our lead time for delivery in major cities (Cape Town, Johannesburg and Durban) is between 2 - 3 working days from order. For outlying areas you can expect your delivery within 3 - 5 working days from order.
We charge a flat shipping rate of R75 for all orders valued up to R500. If the value of your order is exceeds R500.00 we will ship to you free of charge! Please note we only ship within South Africa currently.
If you need assistance to amend your order or delivery day and time, please get in touch by calling, e-mailing, or using our live chat function on the website.
Office Hours: 08:30 - 17:30
WHERE ARE YOUR PRODUCTS MADE?
We are passionate about sourcing and manufacturing our products in South Africa and where possible every effort is made to ensure just that. However we don't want to limit ourselves in terms of choice and there are many incredible quality products that we source globally that are manufactured in other countries. No product is sourced without meeting our strict quality and ethical standards.
CAN I RETURN MY ORDER?
Not exactly what you were looking for? No problem. You can log a return by e-mailing us at firstname.lastname@example.org within 30 days of receipt and as long as the order is received unused and undamaged we will refund you in full.
If any of your products arrive damaged in anyway, e-mail us at email@example.com detailing the quality issue and we will either refund you or exchange the damaged item per your preferred choice.
For detailed Terms and Conditions on returns and exchanges please click the link to our Terms and Conditions page to learn more. Please make sure you read the information carefully to ensure you understand our policies.
I RECEIVED AN INCORRECT ORDER!
Oh no! We are so sorry. Please contact us at firstname.lastname@example.org provide us with your invoice number and we will deliver your missing products free of charge and collect the items you did not order.
WHAT SIZE SHOULD I BUY?
Take a look at our Size Guide for help choosing the perfect size for your pet. Every product page has a size guide tab to understand sizing at a glance. When in doubt, get in touch with us.
HOW DO I FIND OUT WHATS NEW?
Subscribe to our newsletter and you will be kept up to date on the freshest product available in SA. You can also follow us on Facebook and Instagram to hear about the latest product launches.
ARE YOUR BEDS CHEW-PROOF?
We designed our beds using durable fabrics, and even hid the zipper so your dog wouldn't be tempted to chew it. However fabric and zippers are no match for enthusiastic chewers. If your pet is a chewer, we recommend to keep them away from their beds when you are out or during play time. When you furbaby is particularly excited you can also try to redirect their attention to an appropriate chew toy we hope something they deem tastier than fabric. The more you encourage playtime with appropriate toys the less likely you are to have to name and shame your baby on social-media.
MY PET HAD AN ALLERGIC REACTION
Please take your furbaby to your local vet immediately if you find that any of our products has caused an allergic reaction. Whilst we endeavour to sell only natural and safe products for your pets, just like humans, pets have allergies, some that you may not even be aware of.
Urbanpaws cannot be held liable for any injury or illness relating to use or consumption of our product, please make sure you read our terms and conditions fully for more information.