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Ordering & Shipping

SHIPPING INFORMATION

Urbanpaws partners with a fantastic courier company to ensure your order is delivered as swiftly as possible. Our lead time for delivery in major cities (Cape Town, Johannesburg and Durban) is between 2 - 3 working days from order. For outlying areas you can expect your delivery within 3 - 5 working days from order.

We charge a flat shipping rate of R75 for all orders valued up to R500, and R100 for orders valued from R500 to R1200 nationwide. If your order is over R1200 we will ship to you free of charge! Please note we only ship within South Africa currently. 

If you need assistance to amend your order or delivery day and time, please contact us at orders@urbanpaws.co.za or use our live chat option on our website (between 08:30 and 17:30) and we will do our best to assist you.

 

PO BOXES

Unfortunately we do not ship to PO Boxes, please provide us with a physical address for delivery.

 

INCORRECT ADDRESSES

If you need assistance to amend your specified address, please contact us at orders@urbanpaws.co.za we will assist you.

 

EXPEDITED SHIPPING

Currently we only offer an economy delivery service. Should you wish to arrange an overnight or express service, after placing your order, please e-mail us at orders@urbanpaws.co.za, and we will try to help you as best we can. Please note additional charges will apply for non-standard delivery services